Tour Managers

JGTG is seeking to expand its team of Tour Managers to help deliver our tours for the current and next season.

We are seeking individuals who are friendly, confident, well-travelled, patient, discreet, organised, efficient, numerate, and able to work well with both our customers, coach drivers and suppliers. Tour Managers should be in good health with a decent level of physical fitness, as the work can be demanding with long hours. A second language (preferably French or Italian) would be an advantage for those seeking to take European tour work.

Whilst previous experience is preferred, there will be some opportunities for those starting out in this role so please contact recruiting@justgoholidays.com with your c.v. for more information.

**Tour Managers are engaged as an independent contractor providing services under a contract of services agreement and are therefore responsible for, and will account to the appropriate authorities for, all income tax liabilities and national insurance or similar contributions payable in respect of the payments made under their agreement. You will be required to provide your own adequate insurance cover. Please note, work is seasonal and not back-to-back so may suit those for whom full time employment is not required.

Competitive salary/ Bonus
No Agents please

We are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. This role will lead the Commercial and Insight Team and oversee the commercial performance of our UK and European touring portfolio, Group’s online marketing activity and delivering revenue growth through digital marketing channels. Reporting to the Commercial Director, the role is pivotal in ensuring performance is actively tracked, risks are mitigated, and commercial opportunities are identified and exploited in line with group targets.

We’re looking for a strategic planner with experience of pricing and yield management, forecasting, and leadership. Highly numerate with a solid understanding of consumer psychology and market dynamics you will work closely with Product, Marketing, Operations, and Insight teams to ensure the touring portfolio is optimised from launch through departure.

A creative and inspiring leader, along with strong analytical and problem solving skills, specific accountabilities include:

Commercial Planning & Portfolio Strategy

• Partner with the Commercial Director to develop annual and seasonal plans for capacity, pricing, and product mix that deliver against group revenue, passenger, and profit targets.
• Lead coach route planning, using customer database insights, geographic demand patterns, and historical performance to optimise routing, feeder strategy, and regional coverage.
• Drive route development, identifying new growth areas, underserved markets, and opportunities to expand or refine the touring portfolio.
• Make clear, data-led capacity recommendations, balancing demand signals, operational constraints, and margin targets.
• Work closely with Product Heads to ensure performance learnings are embedded into new contracting cycles, new product development, and annual budget planning.

Pricing Strategy & Management

• Set and maintain pricing strategies using historic performance, demand trends, and competitor analysis to ensure competitiveness and profitability.
• Monitor price performance throughout the sales cycle, actively managing opportunities to increase, decrease, or promote products in response to booking pace, load factors, and market conditions.
• Ensure pricing decisions are clearly communicated and implemented accurately across systems and channels.

Yield Management & Sales Optimisation

• Proactively identify opportunities for additional capacity, working with contracting and operations teams to assess feasibility and commercial return.
• Optimise yield through a combination of pricing actions, promotional activity, consolidation, and capacity adjustments.
• Work closely with Product Marketing to align sales focus, promotional plans, and campaign timing with commercial priorities and performance targets.
• Monitor underperforming products and implement recovery or mitigation strategies where required.

Performance Monitoring & Commercial Steering

• Track and report on key performance metrics, including revenue, passenger volumes, yield, and profit versus budget and forecast.
• Provide regular performance insight and recommendations to the Commercial Director, highlighting risks, opportunities, and required interventions.
• Support senior commercial steering by translating performance data into clear actions and priorities.

Forecasting & Data Development

• Lead the continual development and refinement of robust forecasting models, improving accuracy and responsiveness to market changes.
• Produce detailed passenger (pax) forecasts across all products, feeding into the Data Warehouse to support revenue, margin, and operational forecasting.
• Work with Insight and Finance teams to ensure forecasts are aligned, well-understood, and consistently applied across the business.

The ideal candidate will not be afraid to challenge the status quo – an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential.

This is a fantastic opportunity to join a forward-thinking business where you can make a real impact on colleague experience and workplace culture while developing your skills across HR, payroll and office management.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Full time and Part time hours considered
Competitive Salary and Bonus Scheme
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands.

We are an age-friendly workplace, and our company values are at the core of what we do:

• We care a lot
• We've got soul
• We make it easy
• We are in this together

Do you love talking and helping customers ? Do you enjoy working in a team that works together to deliver memorable experiences for customers? If yes, this role is for you ! We are looking for customer friendly, experienced Reservation Sales Consultants to work as part of our busy Reservations team.

Putting the customer at the heart of all we do, the role includes:

• Selling holidays and tours to suit customer requirements;
• Selling holiday insurance and other related products;
• Responding to customer enquiries efficiently and professionally;
• Accurately taking customer payments;
• Providing exceptional service to our customers along with looking for further sales opportunities;
• Logging all customer booking details onto the Company’s computerised booking system;
• Completing paperwork to be sent out to customers;
• Processing brochure requests;
• Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient, along with the ability to maximise every sales opportunity. Prior hospitality or customer service experience ideally in a travel environment is desirable. Full training and support will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this role, please send your CV to Helen Moylan/ HR Director via recruiting@justgoholidays.com without delay.

Benefits include:

• 25 days holiday plus your birthday off
• Option to buy additional holidays
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Friends and family discount
• Free fruit in the office
• Referral programme
• Reservations Commission pay

Full time/ Cheltenham office based or Hybrid/ Remote considered
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands. We are an age-friendly workplace, and our values are at the core of what we do.

We are looking for an experienced Front-End Developer to join our team and help improve and evolve our digital customer experience through front-end development, website optimisation, and usability enhancements.

Working closely with our marketing, creative, technical teams, and external development partners, you will play a key role in delivering commercially effective website experiences that are engaging, accessible, and easy for our customers to use. You will also provide technical guidance and support to junior team members, helping to encourage best practice and continued development.

The main duties include the following:

• Provide front-end development expertise internally while working with external development agencies to ensure quality, consistency, and technical standards
• Build, update, and optimise responsive website components across CMS and ecommerce platforms using modern web technologies
• Enhance customer journeys through improvements to interface design, accessibility, navigation, and page interactions
• Carry out browser, device, and responsive testing to ensure excellent website performance and user experience
• Investigate and resolve front-end issues, identifying opportunities for continuous improvement
• Deliver conversion rate optimisation (CRO) activity, including website experiments, UX enhancements, and conversion-focused improvements
• Work collaboratively with marketing, creative, and technical teams to deliver digital experiences aligned with business objectives
• Support and mentor junior front-end developers, sharing knowledge and encouraging best practice
• Contribute to website performance improvements, reusable components, and ongoing digital enhancements

We are looking for an excellent communicator with strong front-end development skills, a passion for user experience, and great attention to detail. You will have strong commercial experience with HTML5, CSS3, JavaScript, and responsive development, along with experience developing and maintaining front-end components within CMS and ecommerce platforms.

You will have a strong understanding of UX/UI principles, accessibility standards, responsive design, website performance optimisation, and front-end best practices. Experience with APIs, third-party integrations, front-end frameworks/libraries, version control systems, debugging, and troubleshooting across browsers and devices is essential.

It would be advantageous if you have experience with modern JavaScript frameworks, technical SEO, Core Web Vitals optimisation, analytics implementation including GTM and GA4, testing and deployment tools, design systems, and agile development environments.

Reliable and enthusiastic, you will be highly organised, able to manage competing priorities, confident working with external technical partners, and comfortable using your own initiative to identify improvements and deliver high-quality digital solutions.

This is a full-time position based at our offices, or hybrid or remote (with monthly visits to the office) working as part of a collaborative and supportive Marketing team.

If you feel you have the relevant experience, attributes, and passion for this role, please send your CV and letter of application to Helen Moylan / Chief Customer & People Officer at recruiting@justgoholidays.com.

Competitive salary/ Cheltenham
No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

• Driving sales performance, conversion and revenue growth through the Contact Centre.
• Leading and developing sales and customer service teams.
• Creating exceptional customer experiences across all contact channels.
• Managing customer feedback, complaints and complex escalations.
• Ensuring compliance with Package Travel Regulations and company policies.
• Using data and insight to improve performance and customer outcomes.
• Implementing automation and digital solutions to streamline processes.
• Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

• Proven experience leading a sales-focused contact centre or customer operations function.
• A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
• Experience managing customer service and complaint handling teams.
• Expertise in workforce planning, performance management and coaching.
• Strong analytical and reporting capabilities.
• Excellent leadership, communication and stakeholder management skills.
• Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at recruiting@justgoholidays.com.

Full time/ Cheltenham office based or Hybrid/ Remote considered
No Agents please

The Specialists Journey Group is a collection of some of the world’s finest niche tour operators made up of a number of specialist brands, including Brightwater Holidays – the UK’s leading garden, scenic Scottish and special interest tour operator, Andante Travels – a leading provider of archaeological, cultural and historical holidays, and Dream Challenges a fundraising event service to UK charities.

We are looking for a highly organised and detail-focused Web Content Editor to join our Marketing team. This is an exciting opportunity for someone with demonstrable experience of managing website content who enjoys creating engaging digital experiences and ensuring online content is accurate, visually appealing and easy for customers to navigate.

Reporting to the Head of Digital, you will play a key role in maintaining and developing the Group's websites. Working closely with Product, Studio and Marketing teams, you will ensure our websites accurately showcase our holidays and support our commercial objectives. The main duties include the following:

• Maintain website pages and digital content using our Content Management System (CMS), ensuring all information is accurate, up to date and presented to a high standard.
• Create and update landing pages using existing templates and content modules.
• Manage product-related website updates, including holiday copy, imagery, categorisation and pricing information.
• Assist with the implementation of on-site SEO recommendations to improve search visibility and website performance.
• Work collaboratively with Product, Studio and Marketing teams to ensure website content reflects current campaigns, promotions and business priorities.
• Carry out visual and functional quality checks before and after publishing content across desktop and mobile devices.
• Ensure website layouts, formatting and page structures remain consistent throughout the customer journey.
• Support ongoing website maintenance, including content amendments, page removals, redirects and scheduled updates.
• Proofread website content to ensure accuracy, consistency and adherence to brand guidelines.
• Assist with other website and digital marketing administration tasks as required.

We are looking for a proactive, organised and detail-oriented individual with a passion for delivering high-quality digital content. You will be able to manage multiple priorities, work to deadlines and collaborate effectively with colleagues, while also being confident using your own initiative.

The ideal candidate will have:

• Experience managing website content via a CMS.
• Strong attention to detail, proofreading and communication skills.
• Experience with digital assets, spreadsheets and content formatting.
• Understanding of SEO, metadata and website structure.
• Knowledge of responsive design and customer journeys (desirable).

This is a full-time position based at our offices, or hybrid or remote (with monthly visits to the office) working as part of a collaborative and supportive Marketing team.

If you feel you have the relevant experience, attributes, and passion for this role, please send your CV and letter of application to Helen Moylan / Chief Customer & People Officer at recruiting@justgoholidays.com.